The National Consumer Secretariat (Senacon) opened an administrative process to investigate the facts and evidence presented by Enel regarding the impact of the power outage in the city of São Paulo.
The Ministry of Justice agency primarily wanted to verify the effectiveness of the company’s communication channels and services to consumers who were victims of the power outage that left more than 3 million people without electricity in the city’s metropolitan area.
The process was opened based on a response Enel sent after Senacon notified the company twice this week. According to Senacon, the company responded in part to requested information regarding the impact of power outages on customers, available service lines, and contingency plans to restore power supplies.
Senacon, informed by the Ministry of Justice, gave Enel another 5 days to answer several questions, such as a detailed diagnosis of the incident and its impact on operations. The company has requested additional time to respond.
Another thing that Senacon will evaluate is the distributor’s preventive actions. The Secretariat will analyze emergency and repair plans for consumers affected by power outages in 2023 and this year, network maintenance, tree pruning and possible failures in service provision.
On the 11th, millions of consumers lost power in the São Paulo metropolitan area following a storm with winds of up to 107 kilometers per hour. In a note, the National Consumer Secretary, Wadih Damous, underlined that “extreme weather events, while challenging, cannot justify a lack of adequate planning and response from concession companies”.
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