Carrier trade-in deals are a great way to upgrade to a new smartphone without feeling the burden of purchasing, but there is a certain wait time required for customers. Unfortunately, on this occasion, a TikTok user with the username trisha0208 shared the painful story of how T-Mobile lost her and her son’s iPhone 12 mini and iPhone 12, when a company representative persuaded her to opt for a trade-in offer. . He told how the operator misplaced both devices, putting him in a difficult situation.
The customer also received a higher bill of $80 because his phone trade-in was not processed by T-Mobile, further stressing him out
Trisha’s TikTok video has earned nearly 4,400 likes as she explains in the video below that she and her son took a trip to T-Mobile to get an iPhone 15 through a trade-in offer. One of the operator members told him about things, and he decided to go ahead with it. To speed up the process and have peace of mind that nothing was lost in transit, Trisha shipped her iPhone 12 mini and her son’s iPhone 12 to a T-Mobile store by hand, where both phones would later be shipped to the warehouse.
He immediately realized something was wrong when he received an email stating that he needed to get the trade-in value before the term expired. After calling T-Mobile, he was told by customer service that it would take several weeks for the device to arrive and be registered at the warehouse. Afterward, Trisha received an update saying that the phone had arrived and was being processed, providing some relief to T-Mobile customers, but the worst was yet to come.
@trisha0208 @T-Mobile #cellphonehorrorstory #horriblecustomerservice #wherearemyphones
♬ original sound – Trisha D.
For months, Trisha didn’t hear from the operator, and when she received a bill in September that was $80 higher than it should have been, she knew something was wrong. He returned to the physical store, where the store manager and representative helped him contact the corporate department. Unfortunately, he was told that the iPhone 12 and iPhone 12 mini could not be found. Trisha was misled into believing that the phone had arrived at the warehouse, meaning T-Mobile was responsible.
However, one of the T-Mobile employees stated that Trisha made a mistake because she handed over her phone to a physical store, but this was not true because company representatives had advised her to do so in the first place. A Samaritan on TikToker recommended Trisha to call the police and file a theft report, as there was a possibility that staff were involved in the crime. The customer has not notified us of this development, but we will follow up in the future.
